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Board member David Herring Thursday asked the utility's management about the point made in the internal audit released last month. "Sonny" Jones, assistant general manager of engineering and maintenance. "Sonny" Jones, Water Works assistant general manager

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Herring Thursday said the utility should publicly deny the report's claim about an unofficial three call policy and demand to set the record straight.

Adidas Los Angeles Og White

Adidas Los Angeles Og White

leaks so far this year.

His observations on customer service was noted in the section, "Operational and Cost Inefficiencies."

Underwood said managers would give the board an official written response answering all parts of the document.

Birmingham Water Works Board rejects report claiming leak repairs depend on number of complaints

To the contrary, Jones called those conclusions false, saying the utility prioritized leaks and calls by their severity. Jones presented a monthly update to the board that showed the utility Adidas Shoes Neo High Tops

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Adidas Los Angeles Og White

Water Works Board and staff comments about customer service are among the trickles of rebuttal since the report was made public.

In his assessment, Michael Mason of Forensic CPAs, wrote that the utility had Adidas Los Angeles Og White no formal evaluation process but relied on a general rule of responding only after multiple complaints.

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Mason was Green Adidas Originals Shoes

Adidas Los Angeles Og White

Adidas Los Angeles Og White

The report listed numerous problems within the agency that Mason concluded made it vulnerable to fraud and abuse.

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General Manager Mac Underwood previously derided the report as filled with inaccuracies, unqualified opinions and outdated information.

fixed 494 leaks in February and 1,188 Adidas Originals Suede

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"Rather than evaluating and appropriately triaging water leaks, breaks and other service issues and instillation issues, the decision to send personnel to handle an issue is based on the number of calls," Mason wrote. "The general rule is that no one is sent until the customer calls three times. Shortly thereafter, a water leak at a residence was documented by the customer, who confirmed that after exactly three calls the matter was handled."

commissioned by the Water Works Board to conduct an in house assessment after a 2012 discovery of a complex overtime scheme in the distribution department.

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